February 11, 2010

37) PepsiCo

wēi  danger

The Superbowl is nearly as famous for its commercial breaks as for the game itself.  In fact, the commercials are more memorable than the game for many viewers – a study by ad agency Venables, Bell & Partners showed that 66% of viewers remember their favorite advertiser from the 2009 Superbowl and only 39% recall which team won.  However, this exposure comes at a hefty price, rates for Superbowl commercials run far above any other TV event because the game draws around 95 million viewers in the US alone.  30-second spots run close to $3m and the game typically includes 50 to 60 spots.  PepsiCo has advertised its cola during every Superbowl for over 20 years but it has become more and more difficult (and expensive) to stand out from the field.

jī opportunity

Instead of running the risk of being an also-ran, PepsiCo announced in December that it wouldn’t be advertising its cola during the Superbowl this year, instead it unveiled a $20m fund in which it is looking for people, businesses, and non-profits with ideas that will have a positive impact on US communities.  Anyone can submit and rate ideas and each month those rated highest receive grants of between $5k and $250k.  Moving away from the norm seems to have worked, in a recent survey by Nielsen, Pepsi’s ‘Refresh Everything’ campaign accounted for more than 21% of the media coverage and online buzz around Superbowl advertising.  Given that PepsiCo usually spends in the region of $30m on Superbowl advertising breaking away from the norm seems to have paid off.

How About…

  • Deliberately moving away from marketing channels used by your competitors?
  • Allocating marketing budget toward campaigns for positive social impact?

January 4, 2010

25) Hulu

hulu_logo_spiced_up_2

wēi  danger

Hulu is a website that offers commercial-supported streaming of TV shows and movies with content from NBC, Fox, ABC and many other networks and studios.  The service can only be accessed from the US but the rate of adoption since its public launch in March 2008 has been impressive.  However, in January 2009 with absolutely no warning Hulu removed 3 seasons of a series it had previously made available – there was an outcry from some consumers.

jī opportunity

Jason Kilar, Hulu’s CEO chose to react by posting a very frank apology, not just to the consumers that had complained but to the public as a whole.  The apology can still be found on his blog – its openness and honesty didn’t just appease many of the disgruntled consumers, it actually pleased them.  Here’s an excerpt:

“The team at Hulu is doing our best to make lemonade out of lemons on this one, but it’s not easy given how poorly we executed here. Please know that we will do our best to learn from this mistake such that the Hulu user experience benefits in other ways down the road.

Sincerely,

Jason Kilar (jason@hulu.com)

CEO, Hulu”

Read the rest here

How About:

  • Apologizing openly when your company makes a mistake?
  • Never committing to not make mistakes, that would be unrealistic but instead committing to not make the same mistakes twice?